Privacy Policy

SIM-Promet BS d.o.o. (hereinafter “SIM-Promet BS”, “we”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect through our website, for what purposes we use it, on which legal grounds we process it, and what rights you have regarding your data.

Data Controller

The controller of personal data is SIM-Promet BS, Gundulićeva 11/19, 21000 Novi Sad, Serbia. For any questions regarding the processing of your data, you can contact us at simprometns@gmail.com.

What Data We Collect

On our website, the only way we collect personal data is through the contact form. When you fill out the contact form, we collect the following information:

• First name
• Last name
• Email address
• The content of the message you send us

We do not collect, store, or process any other personal data through our website. We do not use accounts, registration, login, or payment.

Purpose of Data Processing

The data you enter in the contact form is used exclusively for the following purposes:

• To respond to your inquiry, request, or message.
• To contact you regarding the subject of your message.
• For any further business communication, if you explicitly request it.

We do not use your data for marketing purposes, nor do we send you promotional messages without your consent.

Legal Basis for Processing

We process data based on the consent you provide by submitting the completed contact form, in accordance with the Personal Data Protection Act of the Republic of Serbia and the General Data Protection Regulation (GDPR) where applicable.

Data Storage and Retention Period

Your messages are delivered directly to the email address of the company owner. We retain the data only for as long as is necessary to respond to your inquiry and complete any related correspondence. After that, messages are deleted or archived in accordance with our internal policy, unless we are legally required to keep them for a longer period.

Sharing Data with Third Parties

We do not sell, rent, or forward your data to third parties for marketing purposes. We may only share your data with:

• Technical service providers (e.g., email delivery services, hosting) that process the data on our behalf and under a strict confidentiality agreement.
• Competent state authorities, if we are legally required to do so.

Google reCAPTCHA

To protect against abuse and spam, the contact form uses the Google reCAPTCHA service. This service may collect certain technical data (e.g., IP address and browser data) in accordance with Google's privacy policy available at https://policies.google.com/privacy.

Cookies

Our website may use technically necessary cookies for the proper functioning of the site and the reCAPTCHA security service. We do not use cookies for tracking for marketing purposes.

Your Rights

In accordance with applicable data protection regulations, you have the right to:

• request access to the data we have collected about you;
• request the correction of inaccurate or incomplete data;
• request the deletion of your data (“right to be forgotten”);
• withdraw consent for data processing at any time;
• file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

To exercise any of these rights, contact us at simprometns@gmail.com.

Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet is 100% secure.

Changes to the Privacy Policy

We reserve the right to update this privacy policy from time to time. Any changes will be published on this page with a new last-updated date.

Contact

If you have any questions regarding this privacy policy or the processing of your personal data, you can contact us at: